Frequently Asked questions

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Scheduling & Payments

appointments

All spa services are offered by appointment only and can be booked through our automatic scheduling system. For any questions about scheduling contact us directly. Appointments fill up fast but we do offer waitlist options. Be sure to connect with us on social media where we often announce availability for upcoming dates or flash appointments.

refunds

Refunds are not offered for rendered spa services. We are focused on providing high quality personalized spa experiences and work closely with each clients to achieve their desired skincare and beauty results. 

Deposits

A $25 deposit is required for each service booked. 

Cancellations

SKIN® is an appointment based business and we look forward to providing our clients with the best spa experience during their scheduled times. If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice. This helps us give waitlisted clients the opportunity to book skin care services. Last minute cancellations and no shows result in loss of deposits, additional fees and denial of future appointments.  Please contact us if you have a challenge with keeping an appointment so we can assist.


Facial Services

How often should I get facials?

Facials are recommended at least once a month to help aid in the skin cell turn-over process which happens approximately every 30 days. As we get older, this cell turn-over process will slow down, which contributes to dull looking skin, blackheads, fine lines, wrinkles, and coarsely textured skin. Monthly facials will assist in a more youthful look, resulting in soft and supple skin.

How can I maintain professional skincare results at home and on a daily basis?

SKIN® offers a wide range of exceptional at-home skincare products available for purchase. If you are not sure which product is right for you, we can discuss your goals and provide you with a variety of free samples to take home to try so that you are sure to find the right product that will target all your skincare needs.

What can I expect during a facial treatment?

All facials are uniquely customized to target your specific skincare needs. When you arrive, you will be asked to fill out a consultation form. You will receive a skin analysis. Most of our facials will consist of a double cleanse with steam, exfoliation and extractions. Depending on what facial you need, you will also receive an upper body massage, facial mask, and hydration. Depending on your skin type and skincare history, the exfoliation performed will vary. Different facial “add-ons” can be added to your experience for an additional fee. Please see our skin menu for more information and specific facials offered.

Should men get facials too?

Absolutely! Facials are very beneficial for me and can help reduce skin sensitivity from shaving, as well as other concerns from lack of proper at-home skincare. If you suffer from sensitivity after shaving, it is recommended that you do not shave immediately before your facial, as this can lead to further irritation.


Body Services

What should I expect during my body services appointment?

Our body services are pampering, spa experiences that provide effective skin improvement. Clients will leave feeling refreshed and rejuvenated after these safe, warm and luxurious spa treatments.  Please see our body services menu for more information and see what experience you would like to enjoy.

What should I do prior to receiving body services?

Please come to your body services appointment freshly bathed and without any lotions or perfumes on the body.


Lash Extensions

What can I expect at my lash appointment?

Your session will be calm and painless, you will lay still on a comfortable padded bed as the extensions are applied. Once your eyes are closed, it is your time to relax! Please make sure your cell phone has either been shut off or on vibrate to enhance your experience during your appointment. If this is your first session, we will begin with a consultation, review and signature of consent forms.  Each appointment will end with after-care instructions. Lash naps are recommended and completely free!

How long do Lash Extensions last?

Depending on your lifestyle, aftercare, and natural shedding cycle (see below), a lash refill is recommended every 2-3 weeks. Lashes are removed as they grow out and and replaced. Lash refills are dependent on the amount of time you will need to bring your lashes back to original fullness. Please remember when booking you may require additional filling which will increase your refill price. Your natural lashes shed every 4-6 weeks, as lashes shed new lashes will come in. An average of 1-4 lashes can shed daily.

What should I do before my lash appointment?

Please make sure your lashes are completely free of any oil, dirt, and makeup residue of any kind for longevity of your lashes. If you wear contacts you will need to remove to avoid dryness. To avoid disruptions please refrain from excessive water and caffeine so that you can relax during your service.

How should care for my lashes after each appointment?

  • Do not wet or expose your lashes to any water, steam such as hot tubs, saunas or steam rooms for the first 24 hours.

  • Do not use any oil based products around your eyes.

  • Do not use products containing any glycols as they can break down the bond and shorten the life of the extensions.

  • Do not use any mascara including waterproof mascara - it will ruin your extensions.

  • Do not touch, pull, twist or rub your lashes as this will deposit natural oils and dirt onto your lashes and/or cause premature fallout.

  • Do not sleep on your face as this will cause unnecessary stress on your follicles.


Wax Services

How to book wax appointments

Please contact us directly to schedule all wax services.

How long does the hair need to be to wax?

Typically it should be 1/4 inch long.  For reference, this is the length of a grain of rice.

Is there anything that should be avoided prior to waxing?

If you use Renova, Retin-A, Differin or Accutane, please let us know immediately, as you will be advised not to use waxing on the face as these medications tend to weaken the skin. Tearing of the skin may occur when the wax is removed. If you have recently received a chemical peel, it is recommending that you do not immediately wax.

How long before hair reappears after waxing?

Generally, between 3 and 8 weeks. This will depend on how quickly your hair grows and the area being waxed.  After being waxed, the hair that regrows will be significantly less and will be generally finer. With more frequent waxing, eventually some hair never regrows.

what should i do after my waxing?

You should exfoliate the skin using a loofa sponge or other exfoliation accessory between one and two days after waxing. This will remove dead skin and will help prevent ingrown hairs.

  • Use a cold compress

  • Wear loose clothing

  • Use gentle moisturizers without harsh chemicals or fragrances

  • No hot baths or skin exposure in sauna

  • No exercising within 24 hours after being waxed in large areas